Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work in Leesburg, we mean something you can hold in your hand. Our 90-Day Done Right Promise is written down, not spoken over a handshake and forgotten. If a repair we completed isn’t right, we come back and make it right. No paperwork to dig up, no argument about whose fault it is, no runaround. We’ve been serving local communities for over 42 years, and we plan to be here thirty more. A company with that horizon doesn’t cut corners on a chimney cap in Leesburg or a liner install near Lansdowne. Done right - and we stand behind it.

Call (571) 701-7519

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. Our background-checked, uniformed technicians complete most jobs in a single visit, and the work they leave behind is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it.
• Professional-grade parts from brands we trust. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no chasing the lowest bid on materials. What goes into your flue or onto your crown in Leesburg is the same product we’d use on our own homes.
• Cleanup that leaves no trace. A chimney job shouldn’t cost you a weekend of vacuuming soot out of rugs. Our technicians lay protection, work clean, and remove every scrap before they leave your Leesburg home.
• On-time arrival, or we own the delay. We’ll be there when we say. If traffic on Route 7 or a prior job in Ashburn runs long, you’ll know before you start wondering. Respect for your time is part of the square deal.
• Honest pricing with no surprises. The number on your estimate is the number on your invoice. Our no-hassle upfront pricing means we agree on the scope and the cost before any work begins. A square deal: no surprises on the bill.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, we want to know. Call us at (571) 701-7519 - a live person answers 24 hours a day, 7 days a week, not a voicemail box or callback queue. Tell us what happened. We’ll schedule a return visit, review the issue with the same technician or Russell Haines himself if the situation calls for it, and fix what needs fixing. The 90-Day Done Right Promise covers workmanship defects, material failures we installed, and anything else that falls short of the standard we set. No arguing, no paperwork chase. We document our Level-2 camera inspections like engineers and explain them like craftsmen, so there’s already a record of what your chimney looked like before we touched it. That transparency cuts both ways: it protects you from unnecessary work, and it gives us both a clear baseline if something needs revisiting. In writing, no arguing. That’s the Keystone Standard.

Licensed & Insured Backing

Licensing and insurance aren’t marketing badges for us. They’re the floor that keeps a homeowner in Leesburg from bearing the cost when a job goes sideways. We’re licensed and insured, which means if a technician is injured on your property or an unexpected damage occurs during a chimney liner install, our coverage responds - not your homeowner’s policy. After 42 years in this trade, we’ve learned that the companies that skip this step are usually the ones that disappear when accountability arrives. We’re insured and bonded, background-checked at the technician level, and committed to being here when you need us next year and the year after. That continuity is the real guarantee behind every piece of paper we sign.

How We Document Our Work

Every Level-2 camera inspection we perform in Leesburg ends with photos you can see and a plain-English verdict. You’ll see what we see: creosote buildup, liner deterioration, crown cracks, or a clear flue. We don’t hand you a technical report written to confuse you into saying yes. We explain what the image shows, what it means for your safety and your system’s performance, and whether the repair can wait a season or needs attention now. This documentation supports our guarantee. If we recommend a HeatShield relining or a DuraFlex stainless install, you’ll have the visual evidence that led us there. Nothing is suggested without camera backing you can review yourself.

What “Standing Behind It” Looks Like in Practice

Last fall we swept a flue in a Leesburg home near Ida Lee Park. The homeowner called two weeks later, worried about a faint odor. We returned the next morning - it was a drafting issue unrelated to our sweep, but we checked every joint, re-inspected with the camera, and walked her through what was actually happening. No charge for the callback. That’s not an exception we make for good customers. That’s the operating standard. Russell Haines has run Hearthstone Chimney Co. since 1984 on the principle that a reputation in Loudoun County is built one return visit at a time, whether that visit is for new work or to make something right.

Our Standing Offers

These aren’t rotating promotions. They’re permanent commitments for Leesburg homeowners:

• $50 off any repair over $250. Applies to chimney repair, fireplace services, chimney cap and crown work, and chimney liner and rebuild projects.
• Free second opinion on any written estimate. Bring us another company’s scope and pricing. We’ll review it honestly and tell you where we agree, where we differ, and why.
• $89 seasonal tune-up. A thorough sweep and inspection to get your system ready before burning season.
• Permanent 5% senior and veteran discount. No expiration, no fine print. Our thanks, straightforward.

Why We Don’t Pressure-Sell Urgency

You’ll never hear “act now” or “limited time” from us. If your chimney liner can safely wait a season, we’ll say so and show you the camera evidence. If a crown crack needs immediate attention because water is entering the flue, we’ll show you that too. The urgency should come from the condition of your system, not from a script. Our live answering team at (571) 701-7519 is available 24 hours a day, 7 days a week because chimney questions don’t keep business hours, not because we’re trying to manufacture panic. Call when you’re ready. We’ll be here.

Frequently Asked Questions