What Leesburg Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Leesburg since 1984, and we’ve learned that the best review is the one a customer gives because they actually want to, not because we chased them for it. Most of what you’ll read below came from folks who called back months later just to say thanks. That tells us more than any star system could.
Recent Reviews
We bought a place near Ida Lee Park last fall and the inspector said the chimney “looked fine.” Russell ran his camera up there and showed us cracks in the flue liner I never would’ve known to look for. No hard sell, just the photos and a straight answer on what needed fixing now versus what could wait. We ended up getting the liner replaced before we ever lit a fire.
- Dale P., Leesburg
Three years running, Hearthstone has come out to sweep our chimney before burning season. They’re in and out in about an hour, leave the hearth cleaner than they found it, and the price on the estimate is always the price on the invoice. Last visit, the technician pointed out our chimney cap was starting to rust through - caught it early, saved us from water damage down the line.
- Neil R., Lansdowne, Leesburg
I’d gotten a quote from another company for $4,200 in “urgent” chimney repairs. Called Hearthstone for their free second opinion. Russell did his camera inspection, walked me through every photo, and told me honestly that about half that work was preventive, not emergency. We did what was actually needed, scheduled the rest for next year, and saved a couple thousand. That’s a square deal.
- Lamont B., Leesburg
Our fireplace was smoking back into the living room every time we used it. The Hearthstone tech didn’t just sweep it - he figured out the damper wasn’t opening fully and our flue was partially blocked by a bird nest from the spring. Fixed both issues in the same visit. This was late October, so getting it sorted before the first real cold snap mattered.
- Eric W., Historic District, Leesburg
I’m particular about who I let in my house. The Hearthstone technician showed up in a clean uniform, put down runners on my floors without me asking, and explained everything before he started. After the sweep, he showed me the buildup he’d removed - enough creosote that I’m glad we didn’t skip another year. The 90-Day Done Right Promise was mentioned without me having to ask what happens if something goes wrong.
- Dale P., Leesburg
Called at 8 PM on a Tuesday because I smelled something odd after our first fire of the season. A live person answered, which I genuinely didn’t expect. They scheduled me for the next morning, Russell found a cracked chimney crown letting moisture into the flue, and we got it sealed with HeatShield before the week was out. Most companies I called the next day were booking two weeks out.
- Neil R., Lansdowne, Leesburg
Why Customers Trust Us
These reviews keep coming back to the same things, and that’s no accident. We’ve built Hearthstone Chimney Co. around a few principles that actually show up in the work:
- Photos you can see, a plain-English verdict. Our Level-2 camera inspections end with images you can look at yourself and an explanation that makes sense. No engineering degree required.
- A square deal: no surprises on the bill. The number on your estimate is the number on your invoice. We’ve heard too many stories about Leesburg homeowners getting hit with add-ons after the work’s done.
- Done right - and we stand behind it. Our 90-Day Done Right Promise, the Keystone Standard, is in writing with no arguing. If it’s not right, we come back. That’s been our policy since before most chimney companies in this area existed.
- Professional-grade materials, no substitutes. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These are the brands that hold up to Leesburg’s freeze-thaw cycles and the occasional ice storm.
- We’ll be there when we say. Background-checked, uniformed technicians who complete most jobs in a single visit. And a live person answers the phone 24 hours a day, 7 days a week - not a callback queue, not an app.
We’ve been part of this community for over 42 years, and we plan to be here for thirty more. That changes how you treat people. If you’ve got questions about your chimney, fireplace, or flue, call us at (571) 701-7519. Estimates are free, and we’ll give you the same straight answer we’d give our own neighbors.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Leesburg since 1984.